Microsoft Azure Architect Design (AZ-304) Practice Test

Which two features of Azure AD can help reduce operational overhead for the help desk when using Azure AD Connect?

1. Azure AD Privileged Identity Management policies

2. Self-service password reset

3. Conditional Access policies

4. Identity Protection

The correct answer is: Conditional Access policies

The correct answer highlights the importance of self-service password reset as a means to alleviate the workload of help desk operations. Utilizing self-service password reset empowers users to manage their own password changes without needing to engage help desk personnel. This feature significantly reduces the number of calls and requests directed at the help desk regarding password resets, consequently minimizing operational overhead. Self-service password reset allows users to securely reset their passwords using predefined methods, which can range from email verification to security questions. This not only saves time for help desk staff, allowing them to focus on more critical issues, but also enhances user productivity by providing instant access to accounts without delays. While the other features, such as privileged identity management policies, conditional access policies, and identity protection, are valuable for security oversight and compliance, they do not directly contribute to minimizing day-to-day operational tasks for help desk teams in the same immediate way as self-service password reset does.